Privacy Policy

Introduction

At New Brunswick Casino, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws in Canada, including regulations set forth by the New Brunswick Lotteries and Casino Corporation (NBLCC) and the Kahnawake Gaming Commission.

License Information

New Brunswick Casino operates under the licensing authority of the New Brunswick Lotteries and Casino Corporation for land-based operations and is regulated by the Kahnawake Gaming Commission for online gambling services. We adhere to strict regulatory standards to ensure the protection of our players and the integrity of our operations.

Data Collection

We collect various types of information to provide our services effectively. The categories of information we collect include:

• Registration Data: When you create an account, we collect personal details such as your name, date of birth, address, and contact information.
• Payment Details: We collect payment information necessary for processing transactions, including credit card details and banking information.
• Technical Logs: We automatically collect data such as your IP address, browser type, device information, and other technical details to enhance your experience and ensure security.
• Cookies: We use cookies and similar technologies to track user activity on our website.

Purpose of Data Usage

The information we collect is used for various purposes, including:

• Account Management: To create and manage your account, including verification of your identity.
• Marketing Communication: To send you promotional materials and updates about our services, subject to your consent.
• Anti-Fraud Checks: To detect and prevent fraudulent activities and ensure the safety of our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations and perform necessary checks.
• KYC Procedures: To fulfill Know Your Customer requirements ensuring responsible gambling practices.

Data Sharing

Your personal information may be shared with third parties under the following circumstances:

• Payment Providers: To facilitate financial transactions, we may share your data with authorized payment processors.
• Verification Partners: For identity verification and fraud prevention, we may disclose your information to trusted partners.
• Regulatory Authorities: In compliance with applicable laws, we may share data with regulatory bodies as required for legal or investigative purposes.

User Rights

You have certain rights concerning your personal information, including:

• Access: You have the right to request access to the personal data we hold about you.
• Deletion: You can request the deletion of your personal data, subject to our legal obligations to retain certain information.
• Restriction of Processing: You may request the restriction of processing your personal data under certain conditions.

Cookie Policy

Our website uses cookies to enhance your experience and improve our services. We utilize the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be turned off.
• Analytical Cookies: These cookies help us analyze how users interact with our site, enabling us to improve performance and user experience.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our security protocols are regularly reviewed and updated to ensure maximum protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through the website or other communication channels.

Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, you may contact our support team through the designated channels available on our website. We are committed to resolving any inquiries you may have regarding your privacy and data security.

Conclusion

New Brunswick Casino is dedicated to maintaining your privacy and ensuring the security of your personal information. We uphold the highest standards of data protection and comply with all relevant regulations to provide a safe and responsible gaming environment.