Terms and Conditions

Introduction and License

These Terms and Conditions govern the use of the New Brunswick online casino, operated under the authority of the Kahnawake Gaming Commission for online operations and regulated by the New Brunswick Lotteries and Casino Corporation (NBLCC) for land-based operations. By accessing or using our services, you agree to comply with these Terms and Conditions. New Brunswick provides a variety of real-money gambling services, including but not limited to online slots, table games, and live dealer experiences. It is essential that all users understand and adhere to these rules to ensure a safe and fair gaming environment.

Eligibility

To participate in our gaming services, users must be at least 18 years of age. It is your responsibility to ensure you comply with the legal age requirement in your jurisdiction. New Brunswick reserves the right to refuse service to individuals located in regions where online gambling is prohibited. Users from jurisdictions that restrict online gambling activities may not register or play on the New Brunswick platform. By creating an account, you confirm that you are eligible to use our services.

Account Rules

Each user is allowed to maintain only one account with New Brunswick. Upon registration, users must complete mandatory Know Your Customer (KYC) verification to confirm their identity, age, and location. Users are responsible for maintaining the confidentiality of their account credentials and must take all necessary precautions to secure their account. New Brunswick reserves the right to suspend or terminate accounts that are found to be in violation of these rules, including duplicate accounts or any form of account misuse.

Deposits and Withdrawals

All deposits must be made using approved payment methods. Users are required to verify their payment methods as part of the KYC process. New Brunswick complies with Anti-Money Laundering (AML) regulations and may request additional documentation for verification purposes. Withdrawals will generally be processed within a specified timeframe, depending on the chosen payment method. Users must ensure that their account is fully verified before initiating a withdrawal to avoid delays.

Prohibited Activities

Users are strictly prohibited from engaging in any form of cheating, fraud, or manipulation of gameplay. This includes but is not limited to bonus abuse, the use of bots, the exploitation of system errors, or any unauthorized manipulation of the gaming platform. Any detected violations may result in immediate account suspension or termination, as well as potential legal action.

Limitation of Liability and Termination

New Brunswick reserves the right to suspend, restrict, or permanently close any account that is found to be in violation of these Terms and Conditions, regulatory requirements, or in connection with suspicious activity. Users acknowledge that New Brunswick will not be liable for any losses incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by New Brunswick are subject to specific terms and conditions. Users must review the requirements for each promotion carefully, including wagering requirements, eligibility criteria, and expiration dates. New Brunswick reserves the right to modify or cancel promotions at any time without prior notice. All bonuses are intended for recreational players only.

Fair Play and Game Integrity Rules

New Brunswick is committed to maintaining fairness and integrity in all gaming operations. We utilize certified Random Number Generators (RNG) to ensure the randomness of game outcomes. Players are encouraged to familiarize themselves with the rules of each game before playing. Any attempts to manipulate or gain an unfair advantage over the casino will lead to immediate account closure.

Fraud Prevention and Security Monitoring

New Brunswick employs advanced security measures to protect user data and transactions. Continuous monitoring for fraudulent activity is conducted to ensure a safe gaming environment. Users are encouraged to report any suspicious behavior to the support team promptly.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team to resolve the issue informally. If a resolution cannot be reached, users may submit a formal complaint, which will be investigated according to our internal procedures. Users will receive a response regarding the outcome of their complaint within a reasonable timeframe.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Canada. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in New Brunswick.

Responsible Gambling Measures and User Protection Tools

New Brunswick is committed to promoting responsible gambling practices. Users have access to various tools to assist in managing their gaming activities, including deposit limits, self-exclusion options, and access to responsible gambling resources. We encourage players to gamble responsibly and seek help if they feel their gambling is becoming problematic.

By using the New Brunswick online casino, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. It is your responsibility to stay informed of any updates or changes to these terms.